In short

10h11 transformed the Wings Wine sales process by combining automation, AI and data engineering, optimizing the customer experience in the Grand Cru sector.

01.

LAUNCH

2020

02.

Customer

Thienpont

03.

DURATION

3 weeks

04.

SECTOR OF ACTIVITY

Retail

The project in detail

The digitalization of luxury retail requires precision and excellence. Our collaboration with Wings Wine illustrates how automating AI processes can revolutionize BtoB sales.

Augmented Business Intelligence
01.

The need

Wings Wine needed to optimize several aspects:

  • Management of international customer requests
  • Real-time price and inventory consultation
  • The time devoted to qualitative interactions

02.

The solution

By combining AI workflow automation and Decision AI, we created:

  • An intuitive customer interface with automated quotes
  • An intelligent API integration system
  • Automating repetitive tasks

03.

The results

Our approach generated:

  • Optimizing the sales process
  • Significant time savings for teams
  • A significant improvement in the customer experience

This achievement demonstrates how the alliance between custom AI solutions and business expertise can transform a traditional sales process into a smooth and efficient experience.

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